Refund Policy
MR Maker refund policy for credits, digital delivery, duplicate charges, and unused remaining credits.
1. Digital service delivery
MR Maker provides digital audio processing such as vocal reduction, instrumental backing tracks, and key change results from user-uploaded audio. Once an upload, processing job, external AI processing call, result generation, download availability, or credit use has started, refunds or withdrawal rights may be limited because digital delivery has begun.
2. Cases we can review
Duplicate charges, objectively verifiable payment errors, unused remaining credits, legally required cancellations, or cases allowed by the payment provider policy may be reviewed in a reasonable manner.
3. Cases that may be limited
Refunds may be limited for completed processing jobs, consumed credits, result differences caused by the source recording or mix quality, rights issues in files uploaded by the user, payment abuse, or chargeback abuse.
4. Credit restoration
When a system error prevents a job from starting correctly or prevents result delivery, MR Maker may prioritize credit restoration or a retry before payment refund where appropriate.
5. How to request review
For refund review, email marine.wave4@gmail.com with the payment email, MR Maker account email, order ID, and a short description of the issue. We may ask for additional information according to payment provider policy and applicable law.
Effective date: June 26, 2026